Intel to provide partners with network insights from PCs

Intel wants to equip IT vendors and solution providers with advanced capabilities to fix network issues by giving them real-time access to connectivity data from PCs.

The chip giant has opened a new program to give partners access to Intel Connectivity Analytics, a commercial software service that creates “unique networking and system insights” using driver-level telemetry data captured from Intel Wi-Fi 6 chipsets in laptops and desktops.

Eric McLaughlin, general manager of Intel’s Wireless Solutions Group, told CRN that Intel Connectivity Analytics is meant to help partners develop advanced solutions for fixing network issues and improving the end-user experience for PCs in offices, homes and other environments.

“What this analytics capability is supposed to do is help IT managers and service providers understand what’s really happening from the client level all the way to the cloud,” he said.

The real-time insight generated by Intel Connectivity Analytics can help partners deliver solutions around network performance optimisation, dynamic bandwidth adjustment for critical usages, performance monitoring and technical support for client networking, security threat detection and issue resolution as well as asset tracking and facility resource management.

“Imagine having data that tells you what apps are running, how frequently they’re running, how are the laptops performing or the desktops performing in every segment of the enterprise, in this area, on this [access point], at this time of day, running this set of apps,” said McLaughlin.

“And if you see a set of failures, for example, that are a fairly consistent set of failures, why are those failures happening?"

"What was happening at that given time?"

"How can we troubleshoot that in a much more cohesive way?” McLaughlin said.

How partners can use Intel Connectivity Analytics

Intel is making Intel Connectivity Analytics available as a software development kit that allows partners to integrate the service’s network insight into their own services and applications.

For partners to turn on the firehose of telemetry data, they will need to load a customer’s fleet of PCs with an Intel Connectivity Analytics application that will require the consent of each user.

Any personal information is parsed out from the telemetry data, according to McLaughlin.

The ability to turn PCs into sensors to analyse network data means partners no longer have to rely on stand-alone probes to capture data throughout a network, McLaughlin said.

“What happens with this is every PC in the environment that has the application installed becomes a sensor. And so from a business model perspective, they have two benefits: they don’t have to put the hardware sensors in, and they have five [times] the sensors that they probably had before, and the data set is way more rich,” he said.

With Intel Connectivity Analytics open to both vendors and solution providers, MSPs and other kinds of channel partners can benefit from Intel Connectivity Analytics by selling a vendor’s offering that relies on the service or baking the service into their own offerings.

New program part of Intel’s broader paid software push

Intel plans to make money from Intel Connectivity Analytics through a revenue-share business model with program participants, according to McLaughlin.

The semiconductor giant’s cut of revenue through partners will be a percentage of every user or seat a customer pays for in a monthly or quarterly Software-as-a-Service agreement with the partner.

“It’s structured in such a way that we only get paid as they build out their customer base,” he said.

Intel Connectivity Analytics is part of a growing portfolio of commercial software services offered by Intel. But while Intel chief executive Pat Gelsinger has said that he wants to significantly grow the chipmaker’s software revenue, the development of the service started before he became CEO in 2021.

McLaughlin said the technological underpinnings of Intel Connectivity Analytics came from the company’s 2020 acquisition of Rivet Networks, a provider of Wi-Fi products and networking software that optimises network performance for gaming.

One motivation behind the acquisition was Rivet’s ability to capture and analyse telemetry data from its Wi-Fi products.

“[Rivet] had recognised this data capability that they have."

"There’s so much data flowing over the [Wi-Fi] card, and they had packaged it up and they had one customer that they were selling this data capability to, but it was really nascent, and it was a very small company,” he said.

Intel initially launched Intel Connectivity Analytics in 2021 as part of a collaboration with Cisco Systems, which uses the service to generate wireless client insight from its wireless controllers and access points.

“Once we get some capabilities beyond what we’re doing today with them, we’re talking about unique business models we can have going forward,” said McLaughlin.

McLaughlin said Intel’s Wireless Solutions Group, which is part of the chipmaker’s Client Computing Group, is “profitably selling software” now, but the division has larger ambitions in the area.

“We have a long-term plan to build a software services business, and we have a really good start on that."

"So this is like phase two of a [five-phase] plan,” he said.